Supporting customer success in the adoption and use of technical products requires rich and relevant portal content. This session covers how Synopsys Inc. architected an integrated solution to replace an outdated content management system, and build a functionally rich solution to address portal content creation, flexible workflows, robust reporting, and a phased CRM integration.
•Executive perspective: The goals and business case
•Methodology: Setting the project up for success
•Technology choices: How the project was architected
•Lessons learned (managing risks)