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Hear a customer case study from Genesys Telecommunications Laboratories, Inc. that uses Alfresco as an internal content management system and that also hosts and delivers content for the company’s external customers.  In this use case, the internal content is stored securely in an Alfresco Enterprise instance behind the company’s firewall.  That same Alfresco repository, however, also allows the customer documentation to be delivered easily to readers outside the firewall (at http://docs.genesys.com).  This is possible by using Alfresco’s hybrid ECM platform-architecture flexibility to its fullest.  With Alfresco’s hybrid sync capabilities and its Cloud API, the same customer documentation that originates inside the Alfresco Enterprise implementation is available for anonymous download from an external website.

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