UK Power Networks are the electricity distribution company with responsibility for maintaining the power supply for eight million customers in London, the South East and East of England, 24 hours a day, 365 days a year.
In 2011, they made a strategic decision to replace three legacy systems with a single Alfresco Enterprise Content Management (ECM) platform.
Join Andrew Bilecki, UK Power Networks Chief Information Officer, as he explains why Alfresco was chosen, where it is used and shares observations about our ongoing ECM journey and future challenges.
Gillian Higgins, Head of Service Delivery Customer & Asset will build on the themes presented by Andrew and focus on the role Alfresco plays in “Connecting with our Customers”. Gillian will take the audience back to the storms that ravaged Britain last winter, and the challenge of keeping our customers informed. In addition, Gillian reviews our experience of Customer Self Service and Major Engineering Project Collaboration.
In 2013 UK Power Networks won the prestigious Consumer Website of the Year award.